Help
Answers to common questions about installing and using your eSIM. Still need a hand? Reach us any time from the contact page.
FAQ
01What is an eSIM and how does it work?
An eSIM is a digital SIM built into your phone — you install a data plan by scanning a QR code instead of swapping a plastic card. It runs alongside your normal SIM, so you keep your number for calls and texts while using local data abroad.
02How quickly will I receive my eSIM?
Instantly. As soon as your payment clears, your QR code and step-by-step install guide are emailed to you — usually within seconds.
03Is my phone compatible with eSIM?
Most phones released from 2018 onward support eSIM — iPhone XS and newer, Google Pixel 3 and newer, and recent Samsung Galaxy models. Look for an 'Add eSIM' option in your settings before buying.
04When should I install my eSIM?
Install it before you travel over Wi-Fi. For most plans, data activates automatically when you arrive and connect to a local network at your destination.
05Can I top up when my data runs out?
Yes. Create a free account to manage your eSIMs and add more data anytime, without installing a new QR code.
06What if I have a problem with my eSIM?
Our support team is available around the clock. If your eSIM cannot be installed, we'll reissue it or refund your order per our refund policy.